SAP E BOOKS

Service notifications are the medium in which service notifications are received by the R/3System. They form the basis for service orders, by means of which the individual services can beplanned in detail and subsequently performed.Service notifications received via the Internet are processed further in the R/3 ServiceManagement component in the same way as service notifications entered in the R/3 System.

PM/CS - Plant Maintenance Customer Service: Workflow Scenario

To transfer large amounts of data for Plant Maintenance and Customer Service from an externalsystem into the SAP System without dialog, you use the data transfer transaction for PlantMaintenance and Customer Service or the program RIIBIP00. The following data transfer optionsare available:
Direct input
Batch input
Call transaction

The Work Management Interface enables the two-way exchange of data between the R/3Maintenance and Service Management (MSM) system and Computer-aided Scheduling andDispatch/Mobile Feedback (CSD/MF) software.The interface comprises functions and data required for automatic dispatching, travel directionsand routing, communication over various radio frequency (RF) networks, and the support ofcustomized (for example, pen-based) technician interfaces. The interface also supports theextraction of assignments, absence information and qualifications for staff assigned to specificwork centers or associated hierarchies.

The following table shows the available archiving objects:Pieces of equipment Functional locations Serial number history Measurement documents Maintenance notifications Service notifications Maintenance and service orders Task lists Maintenance plans