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SOLUTIONS DESIGNED FOR SMALL AND MIDSIZEBUSINESSESIn addition to needing progressive technology that enables rapidimplementation, small and midsize businesses (SMBs) needsolutions that address their unique requirements from a specificbusiness point of view. The SAP® Best Practices for CustomerRelationship Management (SAP Best Practices for CRM) offeringaddresses this reality by delivering first-in-class business-scenariodocumentation that is tailored for the SMB community. Thescenario documentation is complemented by complete technicalinformation that helps you implement the business processes.

This paper will answer several key questions regarding the concept of pre-configured CRM in SAP Solution Manager based on SAP Best Practices for CRM.In the first section, several key points concerning the use of pre-configured CRM in SAP Solution Manager in specific projects will be examined, including delivery scope, add-on principle, release statuses, and the concept of pre-configured CRM in SAP Solution Manager.Section 3 deals with the scenario scope and the available languages.

Late deliveries. Unresponsive service. Declining sales andprofits. Dissatisfied customers. It’s easy to tell when yourcompany needs a customer relationship management(CRM) solution.

Business ChallengesBusiness PositioningmySAP CRM Service OverviewKey Features HighlightsBusiness BenefitsWhy is SAP Better?Proof PointsLook and Feel

Business ChallengesBusiness PositioningmySAPCRM Sales OverviewKey Features HighlightsBusiness BenefitsWhy is SAP Better?Proof PointsLook and Feel